Top 8 Questions

Starseed is currently registering clients within 1-5 business days of submitting their documents online.  You will be notified by email throughout each stage of the process.

Once you are fully registered, you will receive an email containing your registration approval. Additionally, you will be contacted by phone letting you know your registration has been completed and that you can place your first order.

Starseed can receive Medical Documents through our online portal. Your Health Care Practitioner can submit your signed Medical Document for you by creating a Physician Account.

Alternatively, your Health Care Practitioner can submit your Medical Document through Sfax. Sfax is a secure fax that complies with Health Canada regulations. You can Sfax us at 844-409-6686.

Medical Documents may also be mailed to:

Starseed Medicinal Inc.
P.O. BOX 279
Bowmanville, ON L1C 3L1

While in the registration process, we do suggest making a copy of your Medical Document for your records in the event you’re approached by law enforcement.

You may register as a client with Starseed with a valid Authorization to Possess (ATP) issued by Health Canada. You will need to submit the original document to us, at which time Starseed will verify that the ATP provided is currently valid. This may be used as an alternative to a medical document if the ATP has not expired.

The original ATP will need to be sent to:

Starseed Medicinal Inc.
P.O. BOX 279
Bowmanville, ON L1C 3L1

Please note: If you register with Starseed using your ATP, Starseed will be unable to return the original document. Health Canada requires any licensed producer to keep all original documents on file.

Yes.

You can be registered with more than one Licensed Producer (LP) at a time if you are not providing the same medical document to both. To register with Starseed, we require the original medical document completed by your Health Care Practitioner.

The sticker label is not your Starseed client card. We provide labels for our clients so that you may use your own child-proof container to put your medicine in. This label can go on your chosen container. The Starseed card is a hard wallet-size card. If you did not receive this, please call Starseed at 1-844-756-7333.

With every shipment of medical cannabis that registered Starseed clients receive, a spare client label is provided, in addition to the one which is affixed to the bottle. This label contains relevant information regarding the client’s registration with Starseed, including their unique identification number and the amount of medical cannabis that their Health Care Practitioner instructed. This documentation can verify that a client is legally allowed to possess their prescribed amount of medical cannabis.  Clients may affix this label to the plastic, wallet-sized Starseed medical client identification card that they receive with their first order, or to a separate child-proof container in which they intend to store or transport their medical cannabis. Any time that a registered client is in possession of Starseed medical cannabis, they must ensure that they do have their valid client identification label with them.

No.

Due to Health Canada regulations, we cannot give your original medical document back to you once you have become a registered client with Starseed.

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