Getting Medical Document

To receive a recommendation for medical cannabis you must be assessed by a licensed healthcare practitioner. Once assessed, the practitioner will determine if you are a good candidate for medical cannabis treatment.  If you are approved they will issue a medical document. 

Talk to a healthcare practitioner


Typically, the first medical document will be for approximately 3 months.  This allows you to test the treatment and ensure its working for you.  After that you will need to return to renew your document and so the healthcare practitioner can evaluate how the treatment is working.  After that, if the treatment is working, the medical document will typically be renewed for 6 months to 1 year.

If you are currently a patient of HelloMD, renew your medical document here.

If you are currently a patient of North Star Wellness, you can now renew your medical document with HelloMD here.

Otherwise, book an appointment with your own health care practitioner at your earliest convenience.

If you start the process but realize you don’t have time to finish or complete the consultation, you can return when is convenient for you. Practitioners are available 7 days a week.

With your consent, your medical document will be forwarded to Starseed for your convenience. Should you require, please connect with Starseed customer service.


You can contact Starseed at any time to transfer your document to another licensed producer. 


Starseed can receive Medical Documents through our online portal. Your Health Care Practitioner can submit your signed Medical Document for you by creating a Physician Account.

Alternatively, your Health Care Practitioner can submit your Medical Document through Sfax. Sfax is a secure fax that complies with Health Canada regulations. You can Sfax us at 844-409-6686.

Medical Documents may also be mailed to:

Starseed Medicinal Inc.
P.O. BOX 279
Bowmanville, ON L1C 3L1

While in the registration process, we do suggest making a copy of your Medical Document for your records in the event you’re approached by law enforcement.

Patients from HelloMD and North Star Wellness: renew your medical document here.

If you are from another one of our clinic partners, book an appointment with your health care practitioner at your earliest convenience.

As always, if you need assistance, please call our Client Care Team at 1-844-756-7333 and we will help you get your medical document renewed.

Under the Health Canada regulations, we are only able to accept the original Medical Document. If you are in possession of the original, you can mail it to us at the following address:

Starseed Medicinal Inc.
P.O. Box 279
Bowmanville, ON L1C 3L1

Your Health Care Practitioner also can send us your Medical Document by secure fax, or online.

Once we successfully receive your Medical Document and any other paperwork that is required, you will be able to place your order within 1-2 business days. You will also receive email confirmation from Starseed once you are ready to reorder.

Starseed sends out communication to our clients via email. Please ensure to leave us your email address so that you can get all Starseed’s latest updates, news and product releases.